Cookie Policy
Last updated: 1 September 2025
1. What are cookies?
Cookies are small text files stored on your device by your browser. We also use browser localStorage — a similar mechanism — to remember your preferences and session data between visits. This policy covers both cookies and localStorage.
2. What we use and why
| Name / Key | Type | Purpose |
|---|---|---|
| loventa-token | localStorage | Stores your JWT authentication token so you stay logged in between visits. Cleared on sign out. |
| loventa-cart | localStorage | Persists your basket contents locally so items are not lost if you close the tab before checkout. |
| loventa-recently-viewed | localStorage | Remembers the last 10 products you viewed to show personalised recommendations on the home page. |
| loventa-onboarded | localStorage | Records that you have completed onboarding so we do not show it again on future visits. |
| __stripe_mid / __stripe_sid | Cookie | Set by Stripe during payment processing to prevent fraud. Stripe's cookie policy applies to these. |
3. What we do not use
We do not use advertising cookies, tracking pixels, or any third-party analytics cookies (such as Google Analytics). We do not share cookie data with advertisers.
4. Essential vs optional
All cookies and localStorage keys we set are essential to the operation of the platform — they enable authentication, checkout, and personalisation features that the site cannot function without. Because they are strictly necessary, we are not required to obtain consent for them under UK PECR, but we disclose them here for full transparency.
5. How to manage or delete
You can clear all locally stored data at any time through your browser settings:
- Chrome: Settings → Privacy and security → Clear browsing data → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data
- Safari: Settings → Privacy → Manage Website Data → Remove All
Clearing authentication data will sign you out. Your account data, orders, and saved addresses are stored securely on our servers and are not affected.
6. Third-party services
We use Stripe for payment processing. When you reach the checkout, Stripe may set cookies on their own domain for fraud prevention. Please refer to Stripe’s Cookie Policy for details.
7. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of Loventa after an update constitutes acceptance of the revised policy.
8. Contact
For questions about this policy, contact us at [email protected].